Have a Question?
Check out our Frequently Asked Questions below. If you still have questions, feel free to contact us or chat using the button at the bottom of your screen.
general
HOW DO I BUILD A PACKAGE?
Our packages are completely customizable and can be mixed and matched to meet your specific party needs! Choose from our list of services, review the available themes, complete our initial questionnaire, and we’ll schedule a free 15-minute consultation!
WHAT KIND OF EVENTS DO YOU PLAN?
Diamant Dreamz specializes in bachelorette parties, birthdays, and girls’ trips. However, we also frequently receive requests to plan bachelor parties, bridal showers, baby showers, children’s parties, couples’ retreats, engagement parties, and more!
WHEN SHOULD I BOOK?
Parties are super popular, so we suggest you book our services right after booking your accommodations.
Most of our clients are on top of things and book 3-6 months in advance.
Events booked less than 45 days away will incur a Rush Fee of 15% of the total invoice (plus Georgia service tax). For events booked 14 days or less from the event date, the Rush Fee will be 25% of the total invoice. Please note, we do not have the ability to accommodate bookings with less than 7 days’ notice. The total balance must be paid in full on the day of booking to ensure we will have resources and decor ready and on-time on the day of your event. If you book at least 45 days in advance, you won’t be charged extra.
Don’t wait too long though, or you might miss out on your ideal setup day or time. Book as soon as you can for the best scenario.
ARE YOU ABLE TO ACCOMMODATE LARGE GROUPS?
We can totally work with groups as small as 4 people and as large as 20 people. No worries there, we’ve got you covered.
WHAT IS YOUR SERVICE AREA?
Right now, we only cover the Atlanta Metro Area in-person. But don’t worry, you can check out our service area map here. If your rental house is outside our service area, we might charge an extra travel fee or not be able to offer our services. If you have any questions about our service area, just hit us up!
WHAT ARE YOUR PACKAGE OPTIONS?
We’ve got 4 different packages to choose from. First, there’s Euphoria – our Signature VIP package. Then there’s Bliss – the mid-range option. Dreamy is our décor-only package, and last but not least, we have Build Your Own, which lets you customize your experience to fit your needs. Check out our services and package details for more info!
WILL DIAMANT DREAMZ BE ON CALL FOR OUR ENTIRE EVENT?
When you choose our VIP Package, you will receive 24-hour concierge service for the entirety of your booking.
payment
WHEN IS PAYMENT DUE?
To confirm your booking, we require a 50% deposit on the day of booking, with the remaining 50% due six weeks before your trip.
HOW DO YOU ACCEPT PAYMENT?
We conduct all our business through HoneyBook. Once we send you a custom proposal, you can easily set up payment through our system.
WHAT IS YOUR CANCELLATION POLICY?
Before booking with us, please ensure that you are comfortable with our cancellation policy. Please note that Diamant Dreamz does not cover cancellations due to illness or travel disruptions caused by COVID-19. If you need to reschedule your services to a new date, you may do so without any fees, subject to availability.
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- Cancel 3 months prior to the service: Full Refund
- Cancel 6 weeks prior to the service: 50% Refund
- Cancel less than 6 weeks prior to the service: 25% Refund
Airbnb/VRBO
Can you book my flight & Airbnb?
Please note that our services do not include lodging or travel arrangements. We kindly request that all groups make these arrangements prior to booking with us. While we are happy to offer suggestions, ultimately it is up to you to book your own travel and lodging. Additionally, we have partnerships with luxury short-term vacation rentals and hotels! Check out our partnership page to see who we work with.
DO YOU PROVIDE SERVICES FOR HOTEL ROOMS?
Yes! We provide services to hotel rooms. If you booked a hotel, please notify the front desk in advance via email or phone that we will need access to the room to set up decorations.
WHAT IF I DON'T HAVE THE ADDRESS YET?
If you don’t have the address yet, but would like to proceed with booking, please submit your booking request and put “TBD” in the address field. Additionally, please include a link to your Airbnb/Vrbo listing in the comments section, so we can get a general sense of where the house is located and ensure it is within our service area.
HOW DOES THE ACCESS TO THE HOUSE/ROOM WORK?
To access the room, please email us your check-in instructions from your Airbnb/Vrbo or hotel room at booked@diamantdreamz.com or text them to us at 770.284.0455. We will arrive once check-in starts and let ourselves in using the code. The setup will take 2-3 hours, and we will lock up and text you when we’re finished. No need to be there for set up, but you’re more than welcome to drop off your bags and go grab a drink!
Décor
DO YOU HAVE THEMES TO CHOOSE FROM?
We offer a variety of themes that are perfect for bachelorette parties, birthdays, bachelor parties, couples retreats, and more. To view our themes, click here.
IS IT POSSIBLE TO ONLY BOOK DÉCOR?
Yes, it is possible. You can choose from one of our décor-only packages: VIP, Luxe, or Basic. Click to find out the differences between the décor packages. To book, fill out our questionnaire by clicking here.
CAN YOU DO A DIFFERENT THEME?
We’ll be happy to work with you to customize your event for a small fee.
DO YOU OFFER A LA CARTE RENTALS?
We do not rent individual package items a la carte, such as the “Atlanta” neon sign, pool floats, backdrops, and so on. However, we can recommend local places that do.
WHERE DO I SHIP MY GIFT BAG ITEMS?
If you have chosen the Dream Bag Assembly-Only option, please email booked@diamantdreamz.com to receive the address by email. You can ship your gift items to your name and your party’s arrival date by addressing them to “ATTN: [Your Name] [Arrival Date]” (e.g. ATTN: Megan 2/15).
CAN I SEND YOU ADDITIONAL DECOR?
Due to time constraints, we are unable to set up additional decorations. However, if you have any small table decorations you would like to contribute, you can send them to us and we will take care of setting them up for you. Small items such as tattoos and face signs can be included in your gift bags. If you have any specific questions about an item you are considering sending, please contact us by email at booked@diamantdreamz.com or by text at 770.284.0455.
DO YOU DECORATE HOTEL ROOMS?
Absolutely! If you booked a standard room (double or single), we recommend our “Basic” decor package due to the limited space.
setup & breakdown
HOW DOES SETUP WORK?
Setup can typically take anywhere from 2-3 hours to complete, depending on the services you have chosen. We can start the setup at your confirmed check-in time or at the time your Airbnb host allows us to enter the house. If you are arriving earlier in the day, you may want to inquire about booking the house or hotel for the evening prior to your arrival. We can then check to see if we are available to decorate it the evening before you arrive.
To get started, send us your check-in instructions from your Airbnb or hotel to booked@diamantdreamz.com or text them to us at 770.284.0455. We will arrive once check-in starts, and let ourselves in with the code. We will lock up when we’re done.
There is no need to be there for the setup, but you are more than welcome to drop off your bags and go grab dinner or a drink!
HOW DOES BREAKDOWN WORK?
On the morning of your checkout, we will arrive between 7:00 AM and your checkout time to break down the decorations and pick up the rentals. To respect your privacy and minimize our time spent at your house, we kindly request your assistance with the following preparations:
- Remove our pool floats from the pool to dry and unplug the valves to let them naturally deflate. Any pool floats provided by Diamant Dreamz will have “Diamant Dreamz” on the bottom. Please only deflate and remove our pool floats to be considerate of your host.
- Hand wash the rental cups/glasses (if included in your package).
- Gather all table décor items together (place in the provided storage bag if included).
- Carefully deflate the metallic balloons and bring them out to the living area.
We will take care of the rest. To reduce waste, we always try to recycle. Please save any table confetti, napkins, and recovery kits that you do not wish to take with you.
WHAT SHOULD WE DO WITH LEFTOVER FOOD & DRINKS?
stock the fridge
HOW DOES "STOCK THE FRIDGE" WORK?
We will stock the fridge with your favorite snacks and beverages before you arrive, so you can focus on having fun instead of grocery shopping. You can start building your online shopping cart at www.instacart.com or on the Instacart App. Send us your grocery and liquor list, and we will personally pick them up for you and have your fridge stocked and organized the day of your arrival. Please note that your order must be placed at least 48 hours prior to your arrival. Don’t worry, we’ll send you a reminder a week before. Stocking the fridge is included at no extra charge if you choose the VIP package. If you purchase this service as an add-on, there is a flat fee of $75, which does not include the cost of groceries.
WHAT DO PEOPLE USUALLY ORDER?
The following is our recommended grocery list, which may vary depending on the number of guests and length of stay:
- Bottled water
- Seltzers & sodas (we recommend 5-8 cans per person)
- Beer/liquor
- Mixers
- Garnishes (e.g. lemons, limes, strawberries, salt or sugar, mint)
- Fruit/veggie platters
- Bagels/cream cheese/jelly
- Cookies & sweets
- Coffee/creamer
- Deli meat/bread/tortillas
- Condiments
- Chips & dip
- Frozen snacks (e.g. pizzas, ice cream)
- Eggs, bacon, & sausage
- Granola/protein/snack bars
- Ice (1-2 bags, but be mindful of freezer space)
Tip: Before placing your grocery order, inquire with your Airbnb host about houseware items, condiments, etc. Some homes are fully equipped.
HOW DO I PLACE MY ORDER?
To use our grocery delivery service, you must place your order on instacart.com no more than 7 days and no less than 48 hours prior to your arrival.
Please follow these steps:
- Store location: Use the store locator to find the store closest to your exact Airbnb address. Before placing your order, please text us at 770.284.0455 or email us at booked@diamantdreamz.com with the store location so we can confirm it is the closest to your Airbnb. Once confirmed, you can proceed with placing the order.
- Pickup time: Select the 1-hour window prior to your service time with us. For example, if your service is at 3:00 PM, select the 2-3 PM window.
- Contact information: Please use your own name, email address, phone number, and date of birth. Use the same name, email address, and phone number that you used to book our service. We will pick up the order for you at the designated time using this information.
WHY AM I GETTING AN ERROR MESSAGE?
If you receive an error message while trying to place your order online with Instacart, please contact us directly. We will provide you with an alternative grocery ordering method.
WHAT IF ITEMS ARE MISSING FROM MY ORDER?
If any items are missing from your order, please check the receipt that was sent to your email. If the receipt shows that you were charged for the missing items, please contact the store directly so they can resolve the issue. If the items were not listed on the receipt, it means that the items were out of stock and you were not charged.
special services
HOW DO I BOOK THE PRIVATE CHEF?
In Atlanta, we have partnered with What’s Your Flavor, an outstanding local personal chef service. You can choose what you would like to eat from their available menu or select the most popular option: Event Themed Chef’s Pick. On the form, let the chef know your group’s food constraints (such as allergies or vegan preferences), the number of people to be served, and minor details about kitchen availability. You will need to pay a deposit on the day of booking and the remaining balance 48 hours before the service.
Partners
WHO ARE YOUR PARTNERS?
View our partner list here.
HOW DO WE RECEIVE DISCOUNTS?
Review our partner page to see specific discounts or bring your Diamant Dreamz Discount Card with you to each location.
Every group that books any service with us will receive a Diamant Dreamz Discount Card, giving you access to exclusive discounts, special cocktails, and VIP experiences at approved Diamant Dreamz spots around town! These experiences include customized menus for your VIP, shots for the whole crew at your favorite bars, a round of house bubbles upon arrival, discounts on party buses, and much more. It pays to work with Diamant Dreamz!